Health Sciences Institute Terms & Conditions
- Terms and Conditions
- Medical Content
- Editorial Content
- Use of Content
- For Auto Renewal Subscriptions Only
- How to Cancel Recurring Charges
- Contact Us
- Refund and Credit Policy
- Shipping Policy
- Advertisements and Links To Other Sites
- Frequently Asked Questions/Contact Us
The following Terms and Conditions governing the use of hsionline.com are designed to protect everyone who uses hsionline.com
If you use this site, by that act, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site.
Should you violate these Terms and Conditions or any other rights of NewMarket Health, LLC, we reserve the right to pursue any and all legal and equitable remedies against you, including, without limitation, terminating any and all access and or user accounts on any and all of the NewMarket Health websites.
These are the terms and conditions which apply to your subscription/s to NewMarket Health publications (both free and paid, online and hard copy), conference and seminars, the purchase of conference and seminar materials, products, and your use of the websites provided by NewMarket Health (together, the “Services”).
By using or purchasing our Services you agree to be bound by these terms and conditions and they shall constitute the entire agreement between you and NewMarket Health (the “Agreement”).
If we change our terms and conditions, we will notify you of those changes here.
Thank you for taking the time to read these Terms and Conditions and we hope you enjoy your hsionline.com experience.
The contents of hsionline.com, including text, graphics, images, information obtained from our licensors and all other content, should not be construed as personal medical advice or instruction and is offered on an informational basis only. No action should be taken based solely on the contents of this site. Readers should consult appropriate health professionals on any matter relating to their health and well-being, including but not limited to the following:
- Making any adjustment to any medication or treatment you are currently using.
- Stopping any medication or treatment you are currently using.
- Starting any new medication or treatment
The information and opinions provided here are believed to be accurate and sound, based on the best judgment available to the authors, but readers who fail to consult appropriate health authorities assume the risk of any injuries. No content is intended to be a substitute for professional medical advice, diagnosis, or treatment. The publisher is not responsible for errors or omissions.
© 2008- Health Sciences Institute.
If you think you may have a medical emergency, call your doctor or your local health emergency service immediately. If you choose to utilize any information provided by the Health Sciences Institute, or any other employees of NewMarket Health, LLC, you do so solely at your own risk.
Editorial content on health-related Web sites often contain straightforward talk about, and discussions on, a variety of topics. Consequently, hsionline.com may contain health and medically related materials which you could find sexually explicit and personally offensive. Entry into hsionline.com, and all the areas of this site, constitutes acceptance of this risk.
All content is protected by copyright under United States and foreign laws. All content remains the property of NewMarket Health, LLC and its licensors. Any use of the content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and/or other laws. Content and features are subject to change or termination without notice at the discretion of NewMarket Health, LLC. All rights, whether expressed or not, are reserved by NewMarket Health, LLC and its licensors.
NewMarket Health, LLC authorizes you to make single copies of the material found on hsionline.com for personal use only. You must attach the following copyright to everything you copy:
©, NewMarket Health, LLC. All rights reserved.
Any violation of the Terms and Conditions immediately terminates your right to use the content contained in hsionline.com and you are required to destroy all copies you have made of that content.
Orders are processed within 24 hours.
The transaction will be reflected on your card statement as *PSV Health Sciences Institute.
If you enrolled in a subscription then we will charge your card at the frequency and price disclosed to you on the checkout page on which you provided your credit or debit card information.
At the end of your current term, you will be automatically renewed at the same rate and for the same term length. Please refer to your order confirmation for your term length and rate. 60 days before the automatic renewal you will receive notification that the renewal is going to take place unless you cancel.
Confirmation of your order
If you order one of our own Services, within two working days of your order you will be sent an email which confirms receipt of your order. It will not contain the payment details provided by you.
In the event the payment method you provided fails, a customer services representative will contact you via email, to check the details you have supplied, and retry the authorization process. Again, if we contact you by email or letter, our correspondence will not contain any payment details.
To cancel the automatic renewal of your Health Sciences Institute membership, please visit https://hsionline.com/contact-us-health-sciences-institute/, you may email customer service at https://newmarkethealth.com/misc/hsicontact/hsi_contact_form.htm or call 1-888-213-0764 between 8 a.m. and 11 p.m. EDT.
Refunds are processed within 14 days of receipt of your request to cancel your subscription.
Available: Hours: Monday through Friday, 8:00 a.m. – 11:00 p.m. EST, and Saturday, 8:00 a.m. – 8:00 p.m. EST
Phone: 1-888-213-0764 (International customers use 1-443-353-4240)
If at any time you’re not 100% satisfied with Health Sciences Institute, you can cancel for a full refund. After your subscription renews, you have 30 days after the renewal charge to cancel for a full refund.
Refunds are processed within 14 days of receipt of your request to cancel your subscription.
Welcome kits for Health Sciences Institute are delivered within 5-10 business days. Orders are shipped via a variety of carriers.
We do not offer expedited shipping at this time.
Breach of these terms and conditions
We have the right, but not the obligation, to monitor any activity and content associated with the Services. We may investigate any reported violation of these terms and conditions and take any action that we deem appropriate. This may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access to and use of the Services.
This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland, United States of America, without regard to choice or conflicts of law principles. Further, you agree to the jurisdiction of the courts of the United States District of Maryland to resolve any dispute, claim or controversy that relates or arises in connection with the Agreements.
If you enjoy the HSI e-Alert, please make sure to add this new address to your “friends” list or to “whitelist” it if necessary. By doing this you’ll also ensure smooth delivery of your newsletters. It only takes a few minutes…use the following link for easy step-by-step instructions for your specific email program:
We know that your personal information is important to you and we are committed to ensuring it is kept secure and used carefully. Below you will find a short summary of how and why we collect your data, who we share it with, and what we’re doing to make sure your data is safe and secure. You will also find information about your privacy rights.
What does NewMarket Health do?
NewMarket Health is a privately owned publishing company based in Baltimore, Maryland, USA. We publish newsletters which provide insight and advice. You can learn more about NewMarket Health in the “About Us” section of our Website.
What personal information does NewMarket Health collect and why?
We collect information in order to allow us to provide the publications you have subscribed to, and to personalize and improve your experience of our services, Website, and communications with you. All such information is held on secure servers. We only use personal data you have given us or that we have collected from you when you visit our Website and order forms. We sometimes share your personal information with third parties to provide your subscriptions to you or to personalize and improve your experience with us. We never sell your personal information to others for their mailing or marketing purposes.
The personal information that we may collect about you broadly falls into two categories:
- Information that you provide
We may ask you to provide personal information in order to provide our services to you. This includes asking you to provide your contact details to deliver subscriptions to you or to register an account with us so you can access the subscriber-only areas of our Website. It also includes asking you to provide payment information so you can pay for subscriptions or use a one-click order process.
The personal information you are asked to provide, and the reasons why you are being asked to provide it, will be made clear to you at the point you are asked to provide it.
- Information that we collect automatically
When you visit our Website and order forms, we may collect certain information automatically from your device.
The data we collect may include information like your IP address, device type, unique device identification numbers, browser-type, and other technical information. We may also collect in formation about how your device has interacted with our Website or order form, including the pages accessed and links clicked.
We collect this information so we can better understand the visitors who come to our Website [and look at our order forms] and what content may be of interest to them. Using the information allows us to improve the quality and relevance of our Website and services.
Some of this information may be collected using cookies and similar technology.
Who does NewMarket Health share my personal information with?
We may disclose your personal information to the following categories of recipients:
- to reputable third party service providers who provide additional data processing services, for example, analyzing data, providing marketing assistance, and assisting with the processing of credit card and direct debit payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. In addition, they must process the personal information in accordance with this privacy notice and as permitted by applicable data protection laws;
- to any competent law enforcement body, regulatory, government agency, or similar other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, or (ii) to exercise, establish or defend our legal rights; and
- to any other person with your consent.
Legal basis for processing personal information
Our legal basis for collecting and using the personal information described above will depend on the information concerned and the context in which we collect it.
We will normally collect personal information from you where:
- we need the personal information to perform a contract with you (for example, your email address when you subscribe to a free or paid service);
- the processing is in our legitimate interests and not overridden by your rights;
- we have your consent to do so (for example, to receive marketing emails from us about another publisher’s publications or services which we think might be of interest to you); or
- We need the personal information to comply with our legal obligations (for example, our tax and audit requirements and other regulatory obligations)
We fund our free daily editorial emails, eAlert, e-Tips, House Calls, Daily Dose, Healthier Talk, and The Horn News, by advertising our services and those of other group companies (occasionally we may carry advertising for a third party service). There are two small ads in each editorial email, and we send separate promotional emails. By subscribing to the free emails, you are consenting to receive these promotions (we cannot send a free email alone without the promotional emails). There is an unsubscribe link in each of these emails and you can unsubscribe at any time.
If we collect and use your personal information in reliance on our legitimate interests, this will normally be to operate and improve our services, Website, and communications. It would also include responding to your questions, undertaking marketing, or detecting or preventing illegal activities. We may have other legitimate interests and, if appropriate, we will make clear to you at the relevant time what those legitimate interests are.
How does NewMarket Health keep my personal information secure?
We use appropriate technical and organizational measures to protect the personal information that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Where we share data with third parties, we ensure that your data will be kept secure and will not be provided or sold to another party.
International data transfers
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your data protection rights
You have the following data protection rights:
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- If we have collected and process your phone number for SMS text with your consent, you agree that NewMarket Health, along with its agents and partners, may call and text you at the number you entered, which you certify is your own number, including possibly using automated technology, for promotional and other purposes. You are not required to consent in order to purchase. All calls may be recorded/monitored and you may opt out any time. Signing up is optional. To opt out, simply reply “stop” at any time.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact us by clicking here.
We have a strict anti-spam policy! We know how important your privacy is to you so we guarantee that we will NEVER sell your e-mail address. Please note you can remove yourself from our list at any time. We supply a link at the bottom of each e-mail to manage your subscription to the HSI e-Alert e-letter. We also provide you with a mailing address to contact us if you have any problems.
To manage your subscription by mail or for any other subscription issues, write us at:
Order Processing Center
Attn: Customer Service
P.O. Box 913
Frederick, MD 21705-0913
Or take a moment to fill out our customer service contact form: http://www.newmarkethealth.com/hsicontact/hsi_contact_form.htm
When you place an online order with us, we collect your e-mail address, land address, and sometimes telephone number. This information may be used by NewMarket Health, LLC for service, editorial, and marketing purposes. We will sometimes share your information with third-party vendors who assist us with the preparation and mailing of our editorial and marketing communications, and with order fulfillment facilities. We will also occasionally provide your land address to carefully screened partners or third-party companies for the purpose of contacting you with news about relevant products or publications. We will never rent or sell your telephone or fax number or e-mail address to any third party.
We may automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics. The cookie itself does not contain any of your personal information, so it does not jeopardize the privacy of your activities or the security of the transactions you place at our sites; We simply log this information in order to provide a more customized experience when visiting the site.
Policy against advertising our website using unsolicited email messages
We require that all e-mails promoting hsionline.com or its products are sent only to clients who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. Not complying with this policy will cause partnership termination and/or affiliate account termination. If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email our abuse department (email@example.com). We will immediately investigate all allegations made related to unsolicited messages.
The use of hsionline.com and its content is at your own risk.
When using hsionline.com, information is transmitted in ways beyond the control of hsionline.com. NewMarket Health, LLC and hsionline.com assume no liability for the delay, failure, interruption or corruption of any data or other information in connection with hsionline.com.
The hsionline.com Web site and its content are provided “as is.” NewMarket Health, LLC, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for particular purpose. Specifically, NewMarket Health, LLC, its licensors and its suppliers make no representations or warranties about the following:
- The accuracy, reliability, completeness, or timeliness of the content, software, text, graphics, links, or communications provided on or through the use of hsionline.com
- The satisfaction of government regulations requiring disclosure of information on prescription drug products with regard to the content contained on hsionline.com
In no event shall NewMarket Health, LLC, its licensors, its suppliers, or any third parties mentioned on hsionline.com be liable for any damages, including but not limited to incidental and consequential damages; personal injury; wrongful death; lost profits; damages resulting from lost data; business interruption resulting from the use or inability to use hsionline.com or the content, whether based on warranty, contract, tort, or any other legal theory; and whether or not hsionline.com is advised of the possibility of such damages. hsionline.com is not liable for any personal injury, including death, caused by your use or misuse of this site, content, or public areas.
NewMarket Health, LLC does not endorse the content on any third-party Web sites. NewMarket Health, LLC is not responsible for the content of linked third-party sites, sites framed within the hsionline.com site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party Web sites is at your own risk and subject to the Terms and Conditions of use for those sites.
Upon acceptance of these Terms and Conditions, you consent to defend, indemnify, and hold NewMarket Health, LLC, its officers, directors, employees, agents, licensors, and suppliers harmless from and against any claims, actions or demands, liabilities, and settlements, including without limitation, reasonable legal and accounting fees resulting from, or alleged to result from, your violation of these Terms and Conditions.
You expressly agree that exclusive jurisdiction for any dispute with NewMarket Health, LLC, or in any way relating to your use of hsionline.com, resides in the courts of the State of Maryland and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Maryland in connection with any such dispute, including any claim involving NewMarket Health, LLC or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.
These Terms and Conditions are governed by the internal substantive laws of the State of Maryland, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
NewMarket Health, LLC is based in Baltimore, Maryland, USA. NewMarket Health, LLC makes no claims that the content is appropriate or may be downloaded outside of the United States. Access to the content may not be legal by certain persons or in certain countries. If you access hsionline.com from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of these Terms and Conditions for any reason whatsoever: Liability, User Submissions, Indemnity, Jurisdiction, and Complete Agreement.
Please read carefully, as it may answer some of your questions, or provide direction to find the information you need on your own. Also, keep this message for future reference to help you manage any questions or problems you may have in the future.
Due to a high volume of inquiries, we may not be able to respond to your questions directly. However, all mail is read within 72 hours, and we will take your ideas and concerns into account when planning future HSI e-Alert e-letters and articles.
Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.
If you are looking for information on a specific disease or ailment:
Health Sciences Institute subscribers can search past issues of the HSI newsletter here on our website. Access to archived articles is free for subscribers.
If you are having trouble reading the HSI e-Alert e-letters,receive a truncated message, or need to retrieve a past HSI e-Alert e-letters:
All current and past HSI e-Alert e-letters are available here at our website.
Q: How do I contact Customer Service to inquire about the status of my account or order?
A: Click here to contact our Member Services team. You should have a response from our team within 72 hours. If you prefer to contact us by mail, write to us at Health Sciences Institute, PO Box 913, Frederick, MD 21705-0913.
Q: Where can I find the username and password to log on to the Subscriber’s page at the website?
A: The username and password is published in the newsletter each month. The system is case sensitive so be sure to type in the username and password exactly as they appear in the newsletter.
Q: Where can I send my questions and or comments on the Health Sciences Institute newsletter or HSI e-Alert?
A: Click here to contact our Member Services team. The Health Sciences Institute team cannot respond personally to each inquiry he receives because of the large volume of incoming mail. However, we value your comments, and they will be taken into consideration when planning the editorial coverage on the website and in the newsletter. Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.
Q: Where can I locate an alternative medicine doctor in my area?
A: To find a doctor skilled in natural medicine, check out our Find a Doc page.
If you want to unsubscribe or change your e-mail address, click here to contact our Customer Service team.
If you are having trouble accessing the links on the HSI e-Alert:
We check all of the links in HSI e-Alert e-letters before they are sent to ensure that they are active. However, problems do happen, and we recognize how frustrating it can be. We’ve found that linking problems usually occur for readers with AOL and Web TV accounts. If you are having trouble, try the following:
- It is not a common occurrence, but there may be times when our server is down. Try the link again after five or 10 minutes.
- Try copying the link from the HSI e-Alert e-letters (highlight the link, then click on the right mouse button and choose ‘Copy’) and paste it into your web browser. Make sure you copy the entire link; longer links may run over into the next line of text.
- If pasting the link is unsuccessful, try printing out the HSI e-Alert e-letters and retyping the link address into your browser window. Again make sure to type in the complete address.
- If none of these steps are successful, the problem is most likely with your ISP. You may want to contact your ISP and forward the link to them so they can diagnose the problem.