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Frequently Asked Questions

Please read this carefully, as it may answer some of your questions, or provide the information you need to find the information you need on your own. Also, keep this message for future reference to help you manage any questions or problems you may have in the future.

Due to a high volume of inquiries, we may not be able to respond to your questions directly. However, all mail is read within 72 hours, and we will take your ideas and concerns into account when planning future e-Alerts and articles.

Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.

If you are looking for information on a specific disease or ailment:
HSI Premium Members can search past issues of the HSI Members Alert newsletter on our website, hsionline.com. Access to archived articles is free for Premium Members.

  • If you are having trouble reading the e-Alert, receive a truncated message, or need to retrieve a past e-Alert:

    All current and past e-Alerts are available on our website at https://hsionline.com
  • Q: How do I contact Customer Service to inquire about the status of my membership or order?

    A: Customer Service issues or questions regarding an existing order can be sent directly to our Member Services Team via email. Click here to contact us. If you prefer to contact us by phone, please call toll free at 1-888-213-0764 (International customers use 1-443-353-4240), Mon-Fri between 8 a.m. and 8 p.m. ET, and Saturday between 9 a.m. and 5 p.m. ET, or write us at the Health Sciences Institute, PO Box 913, Frederick, MD 21705-0913.
  • Q: Where can I send my questions and or comments on the HSI newsletter or HSI e-Alert?

    A: You can click here to contact us. Due to a high volume of e-mail inquires; we may not be able to respond to your questions directly. However, all mail is read within 72 hours, and we will take you ideas and concerns into account when planning future articles and e-Alerts. Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.
  • Q: Where can I locate an alternative medicine doctor in my area?

    A: To find a doctor skilled in natural medicine, contact the American College for the Advancement in Medicine at www.acam.org/plsearch.
  • Q: Is Health Sciences Institute a legit organization?

    A: Absolutely. We’ve been in business for more than 2 decades, and our grateful Members have great improved many aspects of their lives with our information. Read more here.
  • How to cancel browser push notifications

    How to remove notifications in Google Chrome

    • Click the menu icon (the three dots in the upper right corner of the browser).
    • Select Settings.
    • Scroll down the page that opens and click Advanced.
    • Among the options, go to Site Settings.
    • Open Notifications.
    • Under Allow, click the three-dot icon next to the address of the website from which you do not want to receive notifications.
    • Select Block.

    How to remove notifications in Firefox

    • Click the menu icon (the three horizontal bars in the upper right corner of the browser).
    • Select Options.
    • In the menu on the left, click Privacy & Security.
    • Scroll down to Permissions.
    • Next to Notifications, click the Settings… button.
      • To turn off all notifications, click the Remove All Websites button below the list of resources.
      • To stop receiving notifications from a specific site, click Allow next to its address and select Block from the drop-down list.

    How to remove notifications in Safari

    • Pull down the Safari menu, and select Preferences.
    • Go to Websites.
    • Click Notifications.
      • To disable all notifications, press Cmd+A (Ctrl+A if using Windows), and remove them by clicking the button at the bottom of the list.
      • To prevent a specific site from sending you notifications, select it in the list and click Deny.

    How to remove notifications in Microsoft Edge

    • Click the menu icon (the three dots in the upper right corner of the browser).
    • Select Settings.
    • Click the View advanced settings icon (with three horizontal lines).
    • Click the Manage permissions button under Website Permissions.
      • To turn off all notifications, click Clear all to the right above the list.
      • To prevent a specific site from sending you notifications, select it in the list and deactivate Notifications using the toggle.

    How to remove notifications in Opera

    • Click the settings icon in the upper right corner of the browser.
    • Scroll down the menu and select Go to browser settings.
    • In the menu on the left, click Advanced.
    • Click the Privacy & Security tab.
    • Select Site Settings.
    • Open Notifications.
    • Under Allow, click the three dots icon next to the address of the website from which you do not want to receive notifications.
    • Select Block.

 

Are you taking one of these 9 “memory erasing” prescriptions?

You may think your memory loss is just a sign of getting older, but one of these 9 drugs could actually be damaging your brain…

These 9 prescription drugs have now been linked to Alzheimer’s disease diagnoses.

If you’re over the age of 60, and you’re taking even 1 of these 9 drugs, your brain could be at risk.

Click here to learn more.

 

How often do you eat eggs?

Did you know it does THIS to senior brains?

-Emily

Get a free copy of 5 Household Items that Cause Cancer

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Terms & Conditions

The following Terms and Conditions apply to your use of the website located at hsionline.com (the “website”) and any text messages that you send to or receive from the Institute of Health Sciences, L.L.C. These Terms and Conditions constitute a binding agreement (“Agreement”) between you (“you”) Institute of Health Sciences, L.L.C (“we”, “us”, etc.)  Please read these terms carefully. 

By providing your telephone number to us, texting us a short code listed on the website, or otherwise indicate your agreement to these Terms and Conditions, you are agreeing to the mandatory arbitration provision and class action waiver below. 

ARBITRATION IS MANDATORY AND THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES RELATED TO THIS WEBSITE, THIS AGREEMENT, AND ANY TELEPHONE CALLS, EMAILS, OR TEXT MESSAGES THAT YOU RECEIVE FROM OR ON BEHALF OF US, UNLESS SPECIFIED BELOW OR UNLESS YOU OPT-OUT.

Text Messaging and Telemarketing Terms and Conditions

When you provide your telephone number on this website or send a text message to us with or from a short-code, you agree to receive alerts and communications, and marketing messages including those sent via automated telephone dialing system, text messages, SMS, MMS, and picture messages from Institute of Health Sciences, L.L.C at the phone number you provide on this website or the phone number from which you text the short code, including on landlines and wireless numbers, even if the phone number is on a corporate, state or national Do Not Call list. You also agree to the mandatory arbitration provision and class action waiver below. Your consent is not required to purchase goods or services. Message & data rates may apply.

You may opt-out at any time by texting the word STOP to the telephone number from which you receive the text messages.  Call 1-888-213-0764 to learn more.  By providing your telephone number, you agree to notify us of any changes to your telephone number and update your account us to reflect this change. Your carrier may charge you for text messages and telephone calls that you receive, or may prohibit or restrict certain mobile features, and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

Dispute Resolution by Binding Arbitration and Class Action Waiver

Any dispute relating in any way to telephone calls, emails, or text messages that you receive from or on behalf of Institute of Health Sciences, L.L.C this website, or this Agreement (collectively “Disputes”) shall be submitted to confidential arbitration and shall be governed exclusively by the laws of the State of Maryland, excluding its conflict of law provisions.  For the avoidance of doubt, all claims arising under the Telephone Consumer Protection Act and state telemarketing laws shall be considered “Disputes” that are subject to resolution by binding individual, confidential arbitration.

If a Dispute arises under this Agreement, you agree to first contact us at 1-888-213-0764 or help@hsionline.com. Before formally submitting a Dispute to arbitration, you and we may choose to informally resolve the Dispute.  If any Dispute cannot be resolved informally, you agree that any and all Disputes, including the validity of this arbitration clause and class action waiver, shall be submitted to final and binding arbitration before a single arbitrator of the American Arbitration Association (“AAA”) in a location convenient to you or telephonically. Either you or we may commence the arbitration process by submitting a written demand for arbitration with the AAA, and providing a copy to the other party.  The arbitration will be conducted in accordance with the provisions of the AAA’s Commercial Dispute Resolutions Procedures, Supplementary Procedures for Consumer-Related Disputes, in effect at the time of submission of the demand for arbitration.  Except as may be required by law as determined by the arbitrator, no party or arbitrator may disclose the existence, content or results of any arbitration hereunder without the prior written consent of both parties. Institute of Health Sciences, L.L.C will pay all of the filing costs.  Without limiting the foregoing, YOU EXPRESSLY AGREE TO SUBMIT TO ARBITRATION ALL DISPUTES RELATING TO ANY TEXT MESSAGES OR TELEPHONE CALLS YOU RECEIVE FROM OR ON BEHALF OF US OR ANY ENTITY WITH WHOM WE MAY SHARE YOUR TELEPHONE NUMBER.  Further, we both agree that all entities with whom we share your telephone numbers shall be third party beneficiaries of this Agreement to Arbitrate Disputes, and that those entities have the same rights as Institute of Health Sciences, L.L.C to enforce this arbitration provision.

Notwithstanding the foregoing, the following shall not be subject to arbitration and may be adjudicated only in the state and federal courts of Maryland: (i) any dispute, controversy, or claim relating to or contesting the validity of our or one of our family company’s intellectual property rights and proprietary rights, including without limitation, patents, trademarks, service marks, copyrights, or trade secrets; (ii) an action by us for temporary or preliminary injunctive relief, whether prohibitive or mandatory, or other provisional relief; (iii) any legal action by us against a non-consumer; or (iv) interactions with governmental and regulatory authorities.  You expressly agree to refrain from bringing or joining any claims in any representative or class-wide capacity, including but not limited to bringing or joining any claims in any class action or any class-wide arbitration.

The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement may be joined to an arbitration involving any other party subject to this Agreement, whether through a class action, private attorney general proceeding, class arbitration proceedings or otherwise.

YOU UNDERSTAND THAT YOU WOULD HAVE HAD A RIGHT TO LITIGATE IN A COURT, TO HAVE A JUDGE OR JURY DECIDE YOUR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION.  HOWEVER, YOU UNDERSTAND AND AGREE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY AND ONLY THROUGH ARBITRATION.  You shall have thirty (30) days from the earliest of the date that you visit the website, the date you submit information to us through the website, or the date that you send a text message to us, to opt out of this arbitration agreement, by contacting us by email at help@hsionline.com or by mail Health Sciences Institute, PO Box 913, Frederick, MD 21705-0913. If you do not opt out by the earliest of the date that you visit the website, the date you submit information to us through the website, or the date that you send a text message to us, then you are not eligible to opt out of this arbitration agreement.

Electronic Signatures

All information communicated on the website is considered an electronic communication.  When you communicate with us through or on the website, by text message or telephone, or via other forms of electronic media, such as e-mail, you are communicating with us electronically.  You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

You further acknowledge and agree that by clicking on a button labeled “ORDER NOW”, “SUBMIT”, “I ACCEPT”, “I AGREE”, “YES”, by texting a short code to us in response to a request on this website, or by clicking or similar links or buttons, you are submitting a legally binding electronic signature and are entering into a legally binding contract.  You acknowledge that your electronic submissions constitute your agreement and intent to be bound by this Agreement.  Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, including without limitation the United States Electronic Signatures in Global and National Commerce Act, P.L. 106-229 (the “E-Sign Act”) or other similar statutes, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE WEBSITE.  Furthermore, you hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature, delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means You may receive a physical paper copy of this contract by contacting us at help@hsionline.com.

Privacy Policy

Please read our Privacy Policy, which is incorporated herein by reference.  In the event of any conflict between these Terms and Conditions and the Privacy Policy, these Terms shall control.

Contact Us

You may contact us by telephone at 1-888-213-0764 or by email at help@hsionline.com.