Frequently Asked Questions

Please read this carefully, as it may answer some of your questions, or provide the information you need to find the information you need on your own. Also, keep this message for future reference to help you manage any questions or problems you may have in the future.

Due to a high volume of inquiries, we may not be able to respond to your questions directly. However, all mail is read within 72 hours, and we will take your ideas and concerns into account when planning future e-Alerts and articles.

Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.

If you are looking for information on a specific disease or ailment:
HSI Premium Members can search past issues of the HSI Members Alert newsletter on our website, hsionline.com. Access to archived articles is free for Premium Members.

  • If you are having trouble reading the e-Alert, receive a truncated message, or need to retrieve a past e-Alert:
    All current and past e-Alerts are available on our website at http://www.hsionline.com
  • Q: How do I contact Customer Service to inquire about the status of my membership or order?
    A: Customer Service issues or questions regarding an existing order can be sent directly to our Member Services Team via email. Click here to contact us. If you prefer to contact us by phone, please call toll free at 1.888.213.0764 or write us at the Health Sciences Institute, PO Box 913, Frederick, MD 21705-0913.
  • Q: Where can I send my questions and or comments on the HSI newsletter or HSI e-Alert?
    A: You can click here to contact us. Due to a high volume of e-mail inquires; we may not be able to respond to your questions directly. However, all mail is read within 72 hours, and we will take you ideas and concerns into account when planning future articles and e-Alerts. Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.
  • Q: Where can I locate an alternative medicine doctor in my area?
    A: To find a doctor skilled in natural medicine, contact the American College for the Advancement in Medicine at www.acam.org, 1-800-532-3688.